Service Incident Report

Incident ID: INC-2026-0219
Date: February 19, 2026
Status: Resolved

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Summary

On February 19, 2026, Buildcheck experienced a period of service unavailability affecting user login. The disruption was caused by an outage at our third-party authentication provider. The issue was identified promptly, and full service was restored within approximately 1 hour 17 minutes.

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Impact

• Affected Functionality: User login / authentication
• Duration: Approximately 1 hour 17 minutes
• Scope: Users were unable to log in to the Buildcheck platform during the affected window

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Response

Upon detection, Buildcheck's team was notified and customer communications were issued. We worked in close coordination with our authentication provider as they deployed a fix. Service was fully restored and confirmed stable before the incident was closed.

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Resolution

Full service was restored at 9:29 AM PT on February 19, 2026. No customer data was compromised or lost as a result of this incident.

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Customer Communication

Buildcheck proactively notified affected customers at the onset of the incident and again upon resolution.

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For questions regarding this incident, please contact support@buildcheck.ai.